Returns

Withdrawing from your purchase

You may withdraw from the contract within 14 days of receiving the goods, without giving a reason. If your order arrived in more than one parcel, the 14 days run from receipt of the last one.

To withdraw, tell us within those 14 days — an email to goldenafrica5@gmail.com with your order number is enough, or use the form at the bottom of this page — and send the goods back within 14 days of telling us.

We do not offer direct exchanges. To change a size or colour, return the item and place a new order.

Return address:

Test Company s.r.o.
Testovací 1
11000 Praha
CZ

Condition of returned items

Please return items:

with all original tags still attached;
unworn, unwashed and unaltered;
free of perfume, make-up, deodorant, smoke and pet hair;
complete, with anything that came with them, and ideally in their original packaging.

You may try a garment on, as you would in a shop, to check its size and fit. Anything beyond that reduces its value, and you are responsible for that loss.

If an item comes back without its tags, or worn, washed, altered or damaged, we deduct the loss in value from your refund. For clothing that can no longer be sold as new, this can be up to the full price. We will always tell you before deducting anything, and why.

Sending items back

You pay the cost of returning the goods.
Pack them securely — they are your responsibility until they reach us.
Use a tracked service and keep the receipt as proof of sending.
We do not accept parcels sent cash on delivery.

Refunds

We refund within 14 days of receiving your notice of withdrawal. We may wait until the goods are back with us, or until you show us proof that you sent them, whichever comes first.

The refund covers what you paid for the goods plus the cost of standard delivery — if you chose a more expensive delivery method, we refund the standard rate. Any deduction for loss in value is taken from this amount.

Paid by card: refunded to the same card.
Paid cash on delivery: there is no card to refund, so we need your bank account number. Please include it when you contact us, otherwise we cannot pay you back.

When withdrawal does not apply

The right to withdraw does not apply to:

goods made to your specification or clearly personalised;
goods supplied in a sealed package that cannot be returned for health or hygiene reasons once the seal is broken.

Faulty goods

Separately from withdrawal, you may claim for defects that appear within 24 months of receipt. Contact us with your order number and a description of the fault, with photographs if you can.

We will confirm how to send the item and will resolve the claim without undue delay — within 30 days at most — by repair, replacement, a discount, or a refund, depending on the nature of the defect.

The following are not defects: ordinary wear and tear; damage caused by misuse or by not following the care instructions; and the natural variation in pattern placement and shade of wax-print and hand-dyed fabric.

Parcels damaged in delivery

If a parcel arrives visibly damaged, note it with the courier or refuse it, and email us photographs as soon as you can so that we can take it up with the carrier. This does not limit your rights for faulty goods.

Model withdrawal form

You do not have to use this form — an email with your order number is enough — but you may copy it into an email or print it.

To: Test Company s.r.o., Testovací 1, 11000 Praha, CZ, goldenafrica5@gmail.com

I hereby give notice that I withdraw from my contract of sale of the following goods: ______

Ordered on / received on: ______

Name of consumer: ______

Address of consumer: ______

Bank account for the refund (cash-on-delivery orders only): ______

Signature (only if this form is sent on paper): ______

Date: ______