Terms and conditions
These terms govern purchases made through this shop by consumers. They form part of the contract between you and the seller. By placing an order you confirm that you have read and accept them.
1. The seller
Test Company s.r.o.
Testovací 1, 11000 Praha, CZ
Company ID (IČO): 12345678
Email: goldenafrica5@gmail.com
We are not registered for VAT (neplátce DPH).
We sell online only and have no shop open to the public. The address above is our registered address; please contact us by email.
2. Who can order
You must be at least 18 years old, or order with the consent of a parent or guardian. Please give accurate contact and delivery details — we are not responsible for a parcel that cannot be delivered because the details given were wrong.
3. How a contract is formed
Placing an order is an offer to buy. The contract is formed when we accept it, and how that happens depends on how you chose to pay.
- Cash on delivery. We email you asking you to confirm the order. The contract is formed when you confirm. Nothing is dispatched before that, so if you do not confirm, no contract arises and you owe nothing.
- Card. The contract is formed when your payment is completed.
We may decline an order — for example where an item is no longer available or the delivery address is outside the areas we serve. If we decline an order you have already paid for, we refund it in full.
4. Our products
We describe and photograph our products as accurately as we can, but colours can look different from one screen to another.
Many of our pieces are made from wax-print or hand-dyed fabric. The pattern runs across the whole length of cloth, so the placement of the pattern and small differences in shade vary from piece to piece and from the photographs. This is a natural feature of the fabric, not a defect.
Size information is given on each product page. If you are unsure which size to choose, email us before ordering.
5. Prices
All prices are shown in Czech crowns and are final — we are not registered for VAT, so nothing is added at checkout. The price that applies is the one displayed when you place the order.
Delivery and cash-handling charges are shown separately before you confirm, and are included in the total you are asked to pay.
If a product is shown at a price that is obviously wrong — for example because of a technical fault — we may cancel the order and refund anything you have paid.
6. Delivery
| Where | How | Price | Time |
|---|---|---|---|
| Czechia | Balíkovna (Czech Post) pickup point | 79 Kč, free over 2 500 Kč | 1–2 working days |
| Czechia | Balíkovna (Czech Post) home delivery | 139 Kč, free over 3 500 Kč | 1–2 working days |
Delivery times are estimates from dispatch, not guarantees, and begin once the order is confirmed.
Please check your parcel when it arrives. If the packaging is visibly damaged, note it with the courier or refuse the parcel, and let us know.
The goods become yours once they are paid for in full. Responsibility for loss of or damage to the goods passes to you when you, or someone you choose, take delivery of them.
7. Payment
- Cash on delivery (dobírka), within Czechia only. You pay the courier when the parcel arrives. A handling fee applies: 35 Kč (Balíkovna (Czech Post) pickup point), 35 Kč (Balíkovna (Czech Post) home delivery).
- Card, paid online before dispatch. Payment is processed by our payment provider on their own secure page. We never see or store your card details.
Cash on delivery is not available for deliveries outside Czechia.
Uncollected parcels. If you confirm a cash-on-delivery order and then do not collect or accept the parcel, we have paid for it to be sent to you and back. We may ask you to cover those costs, and to pay in advance for any future order.
8. Returns, withdrawal and complaints
You may withdraw from the contract within 14 days of receiving the goods. Goods must come back in their original condition with all tags still attached; if they do not, we may reduce the refund by the loss in value. You also have rights if goods turn out to be defective.
All of this is set out in detail on our Returns page, which forms part of these terms.
9. Intellectual property
All designs, photographs, text and branding on this site belong to us or are used with permission. You may not copy or use them for commercial purposes without our written consent.
10. Personal data
How we handle your data is described on our Privacy page.
11. Events beyond our control
We are not responsible for delays or failures caused by events we cannot reasonably control, such as carrier disruption, strikes, severe weather or supplier outages. We will tell you as soon as we can, and if an order cannot be fulfilled we refund it in full.
12. Out-of-court dispute resolution
If we cannot resolve a complaint between us, you may take it to the Czech Trade Inspection Authority, which handles out-of-court consumer disputes:
Česká obchodní inspekce Ústřední inspektorát — oddělení ADR Štěpánská 44, 110 00 Praha 1 adr.coi.cz
13. Governing law
These terms and the contract are governed by Czech law. If you live in another EU country, you keep any protection that the consumer law of your own country gives you and that cannot be excluded by agreement.
14. Changes and validity
We may change these terms, but the version in force when you placed your order is the version that applies to it. If any part of these terms is found invalid, the rest remains in force.